Avaya one-X® Agent is an integrated telephony softphone solution for agents in contact centers. Avaya one-X Agent provides seamless connectivity to at-home agents, remote agents, out-sourced agents, contact center agents, and agents interacting with clients with speech and hearing impairments.
Avaya one-X Agent 2.5 offers a number of enhancements in addition to the features available in Avaya one-X Agent 2.0.
Avaya one-X Agent 2.5 is compatible with Call Center Elite 6.0, Avaya one-X Agent Central Management 2.5, and Avaya Aura® Communication Manager 2.x and later. Avaya one-X Agent 2.5 also offers interoperability with other IM and presence clients, namely, Avaya one-X® Communicator 6.1 and Microsoft Office Communicator 2007. Avaya one-X Agent 2.5 supports Avaya Aura® Presence Services 6.1 with Avaya Aura® System Manager 6.1 SP1.1.
The availability of features depends on the Avaya one-X Agent user type you deploy. Avaya one-X Agent 2.5 retains all the enhancements with the same user interface so that the existing users of Avaya one-X Agent can adapt easily to the new features.